Terms of Service

Last updated: 9/8/2025

1. Acceptance of Terms

By accessing or using Align ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Align is a comprehensive web platform that helps organizations create, refine, implement, and track their strategic plans. The Service provides tools for strategic planning, stakeholder engagement through surveys, progress tracking, AI-powered content assistance, and professional plan exports.

3. User Accounts and Registration

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your password and account
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Upload or share malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service's functionality
  • Use the Service for any unlawful or prohibited purpose

5. Content and Intellectual Property

You retain ownership of any strategic plans, data, and content you create using the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive license to process, store, and display your User Content solely for the purpose of providing the Service to you.

The Service and its original content, features, and functionality are owned by Align and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. AI-Powered Features

The Service includes AI-powered features for content assistance, analysis, and insights. You acknowledge that:

  • AI-generated content is provided for assistance purposes only
  • You are responsible for reviewing and validating any AI-generated content
  • AI suggestions should not be considered professional advice
  • We make no guarantees about the accuracy or completeness of AI-generated content

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs our collection, use, and disclosure of your personal information when you use the Service.

8. Subscription and Payment Terms

Certain features of the Service may require payment. By purchasing a subscription, you agree to:

  • Pay all fees associated with your chosen subscription plan
  • Provide accurate billing information
  • Authorize automatic renewal unless cancelled

We reserve the right to modify pricing with reasonable notice to existing subscribers.

9. Service Availability and Modifications

We strive to maintain high availability but cannot guarantee uninterrupted access to the Service. We reserve the right to modify, suspend, or discontinue any part of the Service with or without notice.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Limitation of Liability

In no event shall Align be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Align is incorporated, without regard to conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us through the Service or at our designated support channels.