Privacy Policy

Last updated: 9/8/2025

1. Introduction

This Privacy Policy describes how Align ("we," "our," or "us") collects, uses, and protects your information when you use our strategic planning platform (the "Service"). We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and organization type
  • Strategic Plan Content: Plans, goals, objectives, survey responses, and related data
  • Communication Data: Messages, feedback, and support requests
  • Payment Information: Billing details for subscription services (processed by secure third-party providers)

2.2 Information We Collect Automatically

  • Usage Data: How you interact with the Service, features used, and time spent
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Log Data: Server logs, error reports, and system activity
  • Cookies and Tracking: Session data and preferences (see Cookie Policy section)

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process and store your strategic plans and related content
  • Facilitate collaboration features and team sharing
  • Provide AI-powered content assistance and insights
  • Generate surveys and analyze stakeholder feedback
  • Send notifications and service-related communications
  • Process payments and manage subscriptions
  • Improve our Service and develop new features
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. AI and Data Processing

Our Service includes AI-powered features that may process your content to provide:

  • Writing assistance and content suggestions
  • Strategic plan analysis and insights
  • Survey response analysis and summarization
  • Landscape analysis and research

When using AI features, your content may be processed by third-party AI service providers. We implement appropriate safeguards to protect your data during this processing.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Within Your Organization

When you invite team members or collaborators, they will have access to shared strategic plans and related content based on the permissions you grant.

5.2 Service Providers

We work with trusted third-party service providers for:

  • Cloud hosting and data storage
  • AI and machine learning services
  • Payment processing
  • Email communication services
  • Analytics and performance monitoring

5.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments and monitoring
  • Secure data backup and recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information for longer periods for legal compliance, dispute resolution, and enforcement of our agreements.

8. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Export your strategic plans and data
  • Objection: Object to certain processing of your information
  • Account Closure: Delete your account and associated data

To exercise these rights, please contact us through the Service or our designated support channels.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences and settings
  • Analyze usage patterns and improve the Service
  • Provide personalized features

You can control cookies through your browser settings, but disabling cookies may limit some functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, in accordance with applicable data protection laws.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us through the Service or at our designated support channels.